Refund policy

RETURN & REFUND POLICY

Effective date: September 10, 2026

This Return & Refund Policy applies to purchases made through Billionaire Club at www.billionaire-club.org.

RETURNS

We want you to be satisfied with your purchase. You may request a return within 14 days of receiving your order.

To qualify for a return, the product must be:

Unused and in its original condition
Free from scratches, marks, damage, or signs of installation
Returned with its original packaging, where applicable
Accompanied by proof of purchase or your order number

To begin a return, contact us at info@billionaire-club.org before sending the product.

Include the following information:

Your full name
Order number
Product you wish to return
Reason for the return
Photographs of the product, if relevant

Returns sent without prior authorization may not be accepted.

Do not return products directly to the manufacturer or to the address shown on the shipping label unless instructed to do so by our customer support team.

MADE-TO-ORDER PRODUCTS

Our products are produced individually after an order is placed. This helps us avoid unnecessary inventory and overproduction.

Being produced on demand does not affect any mandatory consumer rights that apply under the laws of your country.

Products that are individually personalised or manufactured according to a customer’s specific instructions may not qualify for a change-of-mind return where permitted by applicable law. This exception does not affect your rights concerning defective, damaged, or incorrectly supplied products.

RETURN SHIPPING

If you are returning a non-defective product because you changed your mind or selected the wrong model, you are responsible for the return shipping costs.

We strongly recommend using a tracked shipping service. Billionaire Club is not responsible for returned parcels that are lost or damaged in transit.

If the product is defective, damaged, misprinted, or incorrect, we will cover the reasonable cost of the approved return or provide another appropriate solution.

Original premium or express shipping charges are non-refundable to the extent permitted by law. Where applicable law requires reimbursement of standard delivery costs following a valid withdrawal, those costs will be refunded.

REFUNDS

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to credit the funds to your account.

We reserve the right to reduce a refund where the returned product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functionality, to the extent permitted by applicable law.

Shipping costs, duties, taxes, and other charges will only be refunded where required by applicable law or where the return results from our error.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible at info@billionaire-club.org.

Please provide:

Your order number
A clear description of the issue
Clear photographs of the entire product
Close-up photographs showing the defect or damage
A photograph of the packaging and shipping label, where relevant

If the claim is accepted, we may offer a replacement, repair, partial refund, or full refund, depending on the circumstances and your rights under applicable law.

You will not be charged for resolving a confirmed manufacturing defect or fulfilment error.

WRONG IPHONE MODEL ORDERED

Customers are responsible for selecting the correct iPhone model before completing their purchase.

If you ordered the wrong model, contact us immediately. We cannot guarantee that an order can be changed or cancelled once production has started.

After delivery, an unused case ordered for the wrong model may be returned under the standard return conditions described above. The customer is responsible for the return shipping costs.

ORDER CHANGES AND CANCELLATIONS

Orders are submitted for production shortly after payment is confirmed.

If you need to change or cancel an order, contact us immediately at info@billionaire-club.org. We will attempt to accommodate your request, but we cannot guarantee changes or cancellations after production has started.

This does not limit any mandatory right of withdrawal available under applicable consumer law.

NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, we cannot accept returns of:

Products showing signs of use, installation, scratches, or damage caused after delivery
Products returned outside the applicable return period
Products returned without prior authorization
Individually personalised products or products manufactured according to the customer’s specific instructions
Gift cards
Products damaged through misuse, accident, improper installation, or normal wear and tear

COLOUR AND IMAGE VARIATIONS

We make every reasonable effort to display product colours and details accurately.

However, colours may appear slightly different depending on screen settings, lighting conditions, device displays, and the production process. Minor colour differences that do not constitute a lack of conformity are not considered defects.

This provision does not affect your rights where the product materially differs from its description or advertised appearance.

LOST, DELAYED, OR UNDELIVERABLE ORDERS

If your tracking information has not updated for an extended period or your order appears to be lost, contact us at info@billionaire-club.org.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer, where permitted by law.

If a parcel is returned because it was unclaimed, refused, or undeliverable, contact us to discuss reshipment. Additional shipping charges may apply.

We are not responsible for delays caused by customs authorities, carriers, severe weather, incorrect addresses, or circumstances outside our reasonable control. This does not affect any mandatory rights you may have under applicable law.

EU AND EEA CONSUMERS

Consumers located in the European Union or European Economic Area generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason, unless a statutory exception applies.

To exercise this right, email a clear statement of withdrawal to info@billionaire-club.org before the 14-day period expires.

After notifying us, you must return the product within the period required by applicable law.

You are responsible for the direct cost of returning a non-defective product unless we agree otherwise or applicable law requires us to cover that cost.

EU consumers also have mandatory legal rights when goods are defective, do not conform to their description, or do not function as advertised. Nothing in this policy limits or excludes those rights.

LEGAL GUARANTEE

Customers may have statutory rights concerning defective or non-conforming goods.

For consumers in the European Union, goods are generally covered by a minimum two-year legal guarantee from the date of delivery. Depending on the circumstances, the consumer may be entitled to repair, replacement, a price reduction, or a refund.

This legal guarantee is separate from the voluntary 14-day return period and cannot be excluded by this policy.

CHARGEBACKS AND UNAUTHORISED TRANSACTIONS

If you believe your payment was made without your authorization, contact your bank or payment provider immediately and notify us at info@billionaire-club.org.

If you have a problem with an order, we ask that you contact us first so we can investigate and attempt to resolve it promptly.

Submitting a fraudulent chargeback or falsely claiming that a delivered product was not received may result in the submission of order, delivery, tracking, and communication records to the relevant payment provider.

REFUNDS TO THE ORIGINAL PAYMENT METHOD

Approved refunds are issued only to the payment method originally used for the purchase.

Processing times depend on your bank, card issuer, or payment provider. Billionaire Club cannot control how long your financial institution takes to display the refund after it has been issued.

CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or overrides any mandatory rights available to consumers under applicable law.

If any provision of this policy conflicts with mandatory consumer protection law, the mandatory legal provision will apply.

CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time.

The version published on our website at the time of your purchase will apply to your order, except where a change is required by law or provides more favourable rights to the customer.