Shipping policy
TERMS OF SERVICE
Effective date: September 10, 2026
These Terms of Service (“Terms”) govern your access to and use of www.billionaire-club.org, including all information, features, products, and services offered through the website.
The website is operated by:
Flexi-Gab d.o.o.
Trading name: Billionaire Club
Address: Stegne 21c, 1000 Ljubljana, Slovenia
Email: info@billionaire-club.org
Telephone: +386 70 700 278
Throughout these Terms, “Billionaire Club,” “we,” “us,” and “our” refer to Flexi-Gab d.o.o.
By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree, you must not use the website or purchase products from us.
1. ONLINE STORE
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell products to you.
We may use third-party production, fulfilment, payment, and delivery providers to process and fulfil orders.
Your use of our website is also subject to our:
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Privacy Policy
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Return & Refund Policy
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Shipping Policy
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Any additional terms presented during checkout
If these Terms conflict with mandatory consumer protection law, the mandatory legal provision will apply.
2. ELIGIBILITY
To place an order, you must have the legal capacity to enter into a binding contract under the laws applicable to you.
If you are under the age of majority in your country, you may use the website and place an order only with the involvement and permission of a parent or legal guardian.
You are responsible for ensuring that all information provided during checkout is complete, accurate, and current.
3. CUSTOMER ACCOUNTS
You may be able to create a customer account.
You are responsible for:
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Maintaining the confidentiality of your login credentials
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Restricting access to your account and devices
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Ensuring that your account information is accurate
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Informing us promptly of suspected unauthorised access
You must not share your login credentials with another person or use another person’s account without permission.
We may suspend or restrict an account where reasonably necessary to protect the customer, our website, our business, or other users.
4. PRODUCTS
Billionaire Club sells physical products, including made-to-order iPhone cases.
We make reasonable efforts to display product descriptions, materials, dimensions, colours, compatibility, and images accurately.
However:
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Colours may vary slightly because of screen settings, lighting, photography, and production processes
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Product placement and print positioning may have minor production variations
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Packaging may vary depending on the production and fulfilment location
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Images may include digitally created mockups or lifestyle visualisations
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Accessories, phones, and other objects shown in product images are not included unless expressly stated
Any variation that materially affects the product’s conformity with its description will be handled in accordance with applicable consumer law and our Return & Refund Policy.
5. IPHONE COMPATIBILITY
Customers are responsible for selecting the correct iPhone model before completing an order.
Product names identify the device with which the case is designed to be compatible. Compatibility with one iPhone model does not imply compatibility with another model, even where the devices appear similar.
Please verify your exact iPhone model in your device settings before ordering.
Billionaire Club is an independent brand and is not affiliated with, endorsed by, sponsored by, or authorised by Apple Inc.
Apple and iPhone are trademarks of Apple Inc., registered in the United States and other countries and regions.
6. MADE-TO-ORDER PRODUCTION
Our products may be manufactured individually after an order is placed.
Production may begin shortly after payment is confirmed. For this reason, requested changes or cancellations may not be possible once production has started.
If you need to change or cancel an order, contact us immediately at info@billionaire-club.org. We will make reasonable efforts to assist you but cannot guarantee that an order can be changed or cancelled after it has entered production.
Nothing in this section limits any mandatory cancellation, withdrawal, return, or consumer rights available under applicable law.
7. PRODUCT AVAILABILITY
Products, colours, designs, and device models are subject to availability.
We may:
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Introduce or discontinue products
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Change available colours or variants
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Limit quantities
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Refuse unusually large or suspicious orders
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Correct product information or pricing errors
If an ordered product becomes unavailable after payment, we will notify you and offer an appropriate alternative or refund the affected item.
We are not required to accept an order for a product that was displayed with an obvious pricing or technical error.
8. PRICES
Prices are displayed in the currency selected or shown on the website.
Where required, applicable taxes will be calculated and displayed during checkout. Prices, promotions, and delivery charges may change before an order is placed.
The price confirmed at checkout is the price applicable to your order, except in the case of an obvious pricing, currency, or technical error.
Currency conversion rates and foreign transaction charges may be determined by your bank, card issuer, or payment provider. We do not control these charges.
9. PAYMENTS
We accept the payment methods displayed at checkout.
Payments are processed by Shopify Payments or other third-party payment providers. We do not generally receive or store your complete payment card number.
By submitting payment information, you confirm that:
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You are authorised to use the selected payment method
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The billing information is accurate
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Sufficient funds or credit are available
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You authorise the relevant amount to be charged
An order may be cancelled or delayed if payment is declined, reversed, flagged for fraud review, or cannot be verified.
10. ORDER PROCESS
After placing an order, you should receive an automated order confirmation.
The automated confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.
We may reject or cancel an order for legitimate reasons, including:
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Product unavailability
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An obvious pricing or product error
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Suspected fraud or unauthorised payment
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Delivery restrictions
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Incorrect or incomplete customer information
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Violation of these Terms
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Orders placed for unlawful resale or misuse
If we cancel a paid order, we will refund the affected amount to the original payment method unless the payment is subject to a lawful hold, dispute, or fraud investigation.
11. DELIVERY
Delivery estimates are provided for information and are not guaranteed unless expressly stated otherwise.
Production and delivery times may vary depending on:
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Product type
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Production location
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Delivery destination
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Carrier capacity
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Customs procedures
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Public holidays
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Severe weather
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Events outside our reasonable control
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because the address is incorrect, incomplete, unclaimed, or refused, additional production or shipping charges may apply where permitted by law.
Risk of loss or damage passes to the consumer when the customer or a third party designated by the customer physically receives the goods, except where applicable law provides otherwise.
Please review our Shipping Policy for further information.
12. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Where these charges are not collected during checkout, the customer may be responsible for paying them upon import or delivery.
We do not control customs decisions, inspection procedures, or local import charges.
Nothing in this section overrides any obligation to disclose or include charges where required by applicable law.
13. RETURNS, REFUNDS, AND WITHDRAWAL RIGHTS
Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy and applicable consumer law.
Consumers in the European Union or European Economic Area generally have the right to withdraw from an online purchase within 14 days of receiving the goods, unless a statutory exception applies.
Customers may also have mandatory rights concerning defective, damaged, incorrectly supplied, or non-conforming goods.
Nothing in these Terms excludes or restricts those mandatory rights.
14. DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If the product is damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible at info@billionaire-club.org.
Include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging and shipping label where relevant
Depending on the circumstances and applicable law, we may provide a repair, replacement, price reduction, or refund.
15. PROMOTIONS AND DISCOUNT CODES
Promotions and discount codes may be subject to separate conditions, including:
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Validity periods
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Minimum purchase requirements
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Product exclusions
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Geographic restrictions
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Usage limits
Unless stated otherwise:
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Discount codes cannot be combined
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Discount codes have no cash value
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Discounts cannot be applied retroactively
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A promotion may be withdrawn before an order is placed
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Suspected misuse may result in cancellation of the discount or order
Mandatory consumer rights remain unaffected.
16. REVIEWS AND USER CONTENT
If you submit a review, photograph, comment, testimonial, or other content, you confirm that:
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You have the right to submit it
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It is accurate and not misleading
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It does not infringe another person’s rights
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It is not unlawful, abusive, discriminatory, or defamatory
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It does not contain malicious code or unauthorised advertising
You retain ownership of your content.
By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and use it in connection with our website, products, customer service, and marketing, subject to applicable law and your privacy rights.
We may moderate or remove content that violates these Terms or applicable law.
17. INTELLECTUAL PROPERTY
All content made available through the website, including:
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Brand names
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Logos
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Monograms
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Product designs
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Graphics
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Photographs
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Videos
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Product descriptions
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Website design
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Text and marketing materials
is owned by or licensed to Billionaire Club and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial shopping purposes.
You may not, without prior written permission:
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Copy or reproduce our designs or content
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Manufacture products using our designs
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Resell unauthorised copies
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Remove trademarks or ownership notices
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Use our brand identity in a misleading manner
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Scrape or systematically extract website content
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Use our content to train commercial artificial intelligence systems
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Create confusingly similar products, branding, or websites
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Claim affiliation with Billionaire Club
Nothing in these Terms transfers ownership of our intellectual property to you.
18. PROHIBITED USE
You must not use the website or services to:
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Violate applicable law
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Commit or facilitate fraud
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Submit false payment or delivery information
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Gain unauthorised access to accounts, systems, or data
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Upload viruses, malware, or harmful code
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Interfere with website security or operation
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Collect personal information about others without permission
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Impersonate another person or business
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Infringe intellectual property or privacy rights
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Send spam or unauthorised commercial messages
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Circumvent purchase, security, or access restrictions
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Use automated tools to overload, copy, or exploit the website
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Make fraudulent refund, non-delivery, or chargeback claims
We may restrict access, cancel affected orders, preserve relevant records, and take lawful action where these restrictions are violated.
19. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services, including Shopify, payment processors, fulfilment providers, shipping carriers, social networks, and analytics services.
We are not responsible for third-party websites or services that we do not own or control.
Your use of a third-party service may be subject to that provider’s own terms and privacy policy.
This does not limit our responsibility for service providers where applicable law makes us responsible to you.
20. PRIVACY
We collect and process personal information as described in our Privacy Policy.
Purchasing a product does not automatically subscribe you to promotional marketing.
Where required by law, we send marketing communications only with an appropriate legal basis. You may unsubscribe from promotional emails at any time.
We may continue sending transactional messages concerning orders, payments, shipping, returns, security, and customer support.
21. WEBSITE AVAILABILITY
We aim to keep the website secure and available but do not guarantee uninterrupted or error-free access.
We may temporarily restrict access for:
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Maintenance
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Security updates
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Technical problems
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Platform changes
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Events outside our reasonable control
We may update, modify, suspend, or discontinue website features where reasonably necessary.
This does not affect contracts already concluded or mandatory consumer rights.
22. DISCLAIMER
We provide the website and its content with reasonable care.
To the maximum extent permitted by applicable law, we do not guarantee that:
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The website will always be available
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Every technical error will be corrected immediately
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The website will be free from all harmful components
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Third-party services will remain continuously available
Product protection depends on the nature of the impact, installation, device condition, and other circumstances.
Unless expressly stated, our phone cases are not represented as making a device indestructible, waterproof, or immune to damage.
Billionaire Club is not responsible for damage caused by misuse, improper installation, accidents, unauthorised modification, or ordinary wear and tear, except where responsibility cannot legally be excluded.
23. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Intentional misconduct or gross negligence
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Defective products where statutory liability applies
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Violation of mandatory consumer rights
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Any other liability that cannot legally be excluded
To the maximum extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
Where you purchase as a consumer, these Terms do not exclude compensation or remedies available under mandatory consumer protection law.
24. INDEMNIFICATION BY BUSINESS USERS
If you use our website or purchase products for business purposes, you agree to compensate us for reasonable losses, liabilities, and costs resulting from your unlawful use of the website, infringement of third-party rights, or material violation of these Terms.
This section does not apply to consumers to the extent prohibited by applicable law.
25. SUSPENSION AND TERMINATION
We may suspend or terminate access to the website or a customer account where reasonably necessary because of:
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Fraud or suspected fraud
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Unauthorised account access
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Security risks
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Unlawful activity
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Material violation of these Terms
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Abuse of our staff, systems, or services
Termination does not affect rights or obligations that arose before termination, including payment obligations, consumer claims, intellectual property rights, and legal remedies.
26. FORCE MAJEURE
We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:
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Natural disasters
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Severe weather
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War or civil unrest
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Government restrictions
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Customs disruption
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Labour disputes
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Carrier interruptions
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Power or internet failures
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Cyberattacks
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Supply-chain disruption
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Production facility interruption
We will take reasonable steps to reduce the effect of such circumstances and fulfil or refund affected orders where required by law.
27. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our business, services, technology, or legal obligations.
Updated Terms will be published on this page with a revised effective date.
Changes will not retroactively reduce rights applying to orders already accepted unless required by law or expressly agreed with the customer.
Continued use of the website after updated Terms are published constitutes acceptance of the updated Terms for future use and future orders.
28. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Republic of Slovenia, without excluding any mandatory consumer protection rights available under the laws of the country where the consumer habitually resides.
We encourage customers to contact us first so we can attempt to resolve any complaint directly.
Consumers may bring proceedings before a court that has jurisdiction under applicable consumer law.
Nothing in these Terms requires a consumer to waive a mandatory right to use a competent court, consumer authority, or legally available dispute-resolution procedure.
29. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will remain in effect.
30. NO WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
Any waiver must be clear and applies only to the specific situation for which it was given.
31. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any conditions presented during checkout, form the agreement between you and Billionaire Club concerning your use of the website and purchase of products.
32. CONTACT INFORMATION
For questions regarding these Terms, orders, products, or customer rights, contact:
Flexi-Gab d.o.o.
Trading name: Billionaire Club
Stegne 21c
1000 Ljubljana
Slovenia
Email: info@billionaire-club.org
Telephone: +386 70 700 278
Website: www.billionaire-club.org
Last updated: September 10, 2026